Refund policy
Cancellation policy and right of return
Cancellation period:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
Exercising the right of withdrawal:
To exercise the right of withdrawal, you must inform us (Borghetto Stile, [your address], [your e-mail address], [your telephone number]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
Return costs:
You shall bear the direct costs of returning the goods.
Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Return and refund policy for custom-made products:
Please note that all shoes in our store are custom made according to your order. For this reason, these products cannot be exchanged or returned. We ask for your understanding that once an order has been placed, it cannot be canceled or returned.
For further information or if you have any questions about our products, please do not hesitate to contact us.
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